Job Description
Job Purpose:
Responsible for enhancing customer experience, reaching highest level of customer satisfaction, and improving customer retention.
Responsibilities:
- Implement CRM initiatives and develop customer journey to enhance the overall customer experience
- Receive and handle different customers' requests and complains clarifying the process and procedures and directing them to the concerned parties
- Follow up with customers on their requests/complains to ensure highest level of satisfaction
- Maintain and update customer databases, ensuring data accuracy and compliance with data protection regulations
Work Location: Sheikh Zayed
Job Details
- Job Location
- Cairo Egypt
- Company Industry
- Real Estate
- Company Type
- Employer (Private Sector)
- Job Role
- Other
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 1
Preferred Candidate
- Career Level
- Entry Level
- Years of Experience
- Min: 0 Max: 2
- Nationality
- Egypt
- Degree
- Bachelor's degree / higher diploma
Education
Bachelor's Degree in Business Administration or a related field.
