• Operation and management of Vodafone collection system
• Legal tracking system operation and management
• Invoicing operation and management
• Dunning operation and management
• MIS (Financial) reporting operation and management
• Being service owner of all Vodafone companies (Vodafone Mobil , Vodafone Telecommunication, Vepaş, Vpay,VodafoneTV, Vodafone Sigorta,...) customers’ like E-fatura ,E-Arşiv , E-defter production process.
• Design and implement automation and robotic process for operate E-fatura ,E-Arşiv , E-defter systems and services.
• Provides multi-level technical support for diagnosing, reproducing and fixing invoicing operation .
• Ensures successful operation and coordination of collection operation services
• Ensures successful operation and coordination of billing & invoicing operation services (E-fatura ,E-Arşiv , E-defter )
• Provides multi-level technical support for diagnosing, reproducing and billing services operation service issues
• As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service.
• Provides recommendations to improve and address/lead critical issues and root cause analysis.
• Actively contributes to the troubleshooting, performance tuning of billing services products. Performs necessary infrastructure deployment / maintenance activities and migration when required.
• Identifies scalabilty, performance and integration issues and proposes optimal solutions.
• Collaborates across products/vendors and related stakeholders to come up with a compelling solution.
• Provides technical guidance and recommendations to other team members.
• Works as on-call support to provide 7*24 support when it is necessary.
• Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.
• Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
• Provides standardization / automation of technical processes.
• Deploys new products and services.
• Minimum 1 years experince,
• Bachelor’s degree from Computer Science, Electronics / Telecommunications and other related fields.
• Experience in IT and Telco infrastructure, preferably Intelligent Network technologies, products and services
• Experience of handling high frequency streaming data for real time analysis and reporting.
• Good knowledge of statistical Analysis (distribution analysis, correlation, variance)
• Good command of English.
• Experience in using SQL , PL/SQL .
• Experience in UNIX and shell scripting.
• Basic knowledge of Oracle database administration.
• Basic knowledge of microservice administration.
• Ability to use analytical, network security, network monitoring, and administration software programs.
• Ability to work in flexible work hours under pressure and tight deadlines.
• Having strong analytical skills.
• Creates and manages performance tuning of applications to meet business needs and agreed SLAs.
• Reports to stakeholders on product performance and supplier/partner performance.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
Together we can.
What's In It For You
We like to keep them flexible:
Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services
Plus, plenty more to enjoy!
Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.
Together we can.
Let our experts design a Professional CV for you.